Privacy Policy

At Loadlab, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our load testing platform.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our service.

Account Information

• Email address and password
• Workspace and organization name
• Billing information (if applicable)

Usage Data

• Test configurations and scenarios
• Performance metrics and results
• API endpoints tested (paths only, not data)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Send technical notices, updates, and support messages
• Generate AI-powered insights from your test results

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who assist in our operations
• To comply with legal obligations or protect our rights

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication requirements

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Test results and metrics are retained according to your subscription plan. You may request deletion of your data at any time.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing

7. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party tracking or advertising cookies. You can control cookie settings through your browser.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a notice on our website prior to the change becoming effective.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our privacy team: